Privacy Policy

Data we collect

• Account and contact details such as name, email and mobile number.
• Car details, sale requests, appointments and the location selected by the customer.
• Photos and files uploaded by customers or the Drive Port team for listings, and customer messages with our service team.
• Basic usage data needed for security and service improvement.

How we use data

• Process sale requests, communicate and arrange inspections.
• Manage listings, favorites and user accounts.
• Improve the platform, measure performance and prevent misuse.
• Meet legal requirements and respond to official requests when required.

Data sharing

We do not sell personal data. We may share only what is necessary with approved providers or technical partners that operate the platform, in line with the stated purpose and Saudi regulations.

AI advisor and sharing with OpenAI

After you agree inside the advisor, we send OpenAI your messages, search preferences, recent conversation context and candidate listing details to prepare a reply. We do not add your account name or age to the preferences sent. Your message may include any personal information you type, so do not send passwords, payment details or identity documents.

You can decline and continue browsing cars, or stop sharing from the advisor to prevent later requests. Stopping cannot recall a request already sent. Drive Port retains the conversation so you can resume it. OpenAI's processing is subject to its terms and controls; disabling response storage in our request does not establish zero provider retention.

Content reports and visit photo analysis

When you report content, we retain the reason, your note, listing and account identifiers for team review. Hiding listings affects your browsing and does not cancel an existing order or support conversation.

Before AI visit-photo checks, the photography team obtains the necessary permission and the authorized user agrees to send the car photo, body type and angle to OpenAI to assess framing and quality. Manual capture remains available; future sharing can be stopped from the photo-analysis setting in the operations panel. A photo may contain people or plates; technical preparation does not remove all visible personal data.

Services and location

For a service booking, we share the order and contact details needed by that service provider. If you choose to supply your location, coordinates may be sent to location-to-address providers to fill the address. Interaction and error data support performance and security, not linking your activity to third-party advertising.

Retention and protection

We retain data as needed to provide the service and meet legal obligations, using appropriate technical and organizational safeguards. No electronic method guarantees absolute security, so we review our controls regularly.

Account deletion

Start deletion from My account > Account settings > Security > Delete account. Accounts without linked requests or transactions are deleted directly when sign-in requirements are complete. Linked accounts receive a deletion request for processing within 14 days, with a reference, due date and status-tracking link.

We may retain records necessary for transactions or legal obligations. Existing requests, services and attached files are reviewed before completion, and personal data is removed from records that can be retained without it. Completed account deletion cannot be undone.

Your rights and contact

You may request access or correction, or ask about deletion, through Contact Us or Driveport.sa@gmail.com.